Return and refund policy

Return deadline: Customers have 14 days to return the product from the date of receipt of the shipment.

Product Condition: The product must be returned in its original packaging, intact, undamaged and without signs of use.

Reason for return: We accept returns due to a defective product, incorrect size or not meeting customer expectations.

Returns Procedure: Customers must contact our customer service to receive a returns number and instructions on the returns process. Products should be returned at the customer's expense unless the return is due to a defective product or an error on the part of the seller.

Refund: The customer will receive a refund of the total amount paid for the product, within a maximum of 7 days from the date the customer confirms the correction.

Exceptions: We do not accept returns for products that have been personalized at the customer's request, for example special orders or products made to order.

Warranties: For products with a warranty, the customer can take advantage of the returns policy if the product does not meet the warranty conditions or is defective.

Additional information: The online store is not responsible for damage caused during the transport of products, therefore we recommend that the customer carefully check the condition of the shipment before accepting it. If you have any questions or concerns, please contact our customer service.